Terms and Conditions
This terms and condition applies only for purchase of products purchased from:
i. Authorized CITIZEN resellers in Nepal.
ii. Online shopping portals in Nepal which are authorized to sell CITIZEN products.Warranty is only effective for products registered online on https://www.applywarranty.com within 3 days after purchase and have received verified registration.
All general warranties apply from the date of purchase/delivery.
Warranty does not cover damage to rubber/plastic/glass outer parts, rubber/plastic tubes, cuff, air tubes and masks.
The purchaser may be required to present original proof of purchase document when applying for warranty claim.
The purchaser will be solely responsible for the expenses of transportation/courier/postage of the product to repair center and its collection after repair.
The product under warranty claim may take 2-3 weeks for repair service.
Warranty does not cover any damage or defect caused by misuse, abuse, failure to use reasonable care, failure to follow written instructions enclosed with the product, accident, subjecting the product to any voltage other than the specified voltage, improper environmental conditions, damage caused by battery, or modification.
The warranty will not be applicable if the product is used for commercial application such as in schools, hospitals, clinics, gymnasiums, clubs etc. as the product is intended only for home use.
The warranty does not cover any losses and damages caused directly or indirectly by the products.
Warranty automatically gets void:
i. When the serial number/ lot number of the product has been altered, tampered with, or removed.
ii. When the product has undergone repairs, modifications, or dismantled by the purchaser or any third party.The Warranty period is provided during Registration. No person or dealer is authorized to change, modify, or extend the terms of these warranties in any manner.
Only authorized service contractors are authorized to provide repair/related services during the warranty period.